We want you to be completely satisfied with the products you purchase from our website. If for any reason you are not satisfied, we offer an easy and customer friendly return policy. Please read the following guidelines to understand our returns process:
We accept returns on most products within 7 days of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Certain products, such as perishable goods, intimate or hygiene products, and gift cards, are exempt from returns.
To initiate a return, please contact our customer support team within the eligible returns period. You can contact us through the designated contact channels provided on our website. Please provide your order number, a description of the item you wish to return, and the reason for the return. Our customer support team will guide you through the returns process and provide you with the necessary instructions.
Return shipping costs are the customer’s responsibility, unless the return is due to an error on our part, such as a defective or incorrect item. We recommend using a trackable shipping method and keeping proof of shipping for your records. We are not responsible for returned items lost or damaged in transit.
Refund or Exchange:
Once we have received the returned item and verified its eligibility, we will process your refund or exchange. Refunds will be issued to the original payment method used at the time of purchase. Please note that shipping charges are non-refundable. If an exchange is required, we will ship the replacement item to you immediately, subject to availability.
Certain items are non-returnable, including:
Perishable items such as food or flowers.
Intimate or sanitary items, such as underwear or personal care products.
Gift cards or downloadable software products.
Damaged or defective items:
If you receive a damaged or defective item, please contact our customer support team immediately. We’ll work with you to resolve the issue, offering a replacement, refund, or any assistance necessary to ensure your satisfaction.
In some cases, exceptions to our returns policy may be made on a case-by-case basis or on a case-by-case basis. Please contact our customer support team to discuss any special circumstances.
We reserve the right to refuse returns that do not comply with our returns policy or that show signs of misuse, alteration or damage not caused by our company.
We value your satisfaction and are committed to providing a hassle-free returns experience. If you have any questions or need further clarification about our Returns Policy, please contact our Customer Support Team. We are here to help make sure your shopping experience with us is pleasant and hassle-free.
Thank you for choosing our website. We appreciate your business and look forward to serving you.